After-sales service
1. Warranty period
Three years or 60,000 kilometers
Vehicle warranty
Whichever comes first
Five years or 200,000 kilometers
Power battery pack assembly, motor controller assembly,
Drive motor assembly, whichever comes first
The specific warranty details shall be subject to the Warranty Management Specification of Haochi Automobile
2. After-sales service
2.1 Haotchi Automobile has set up 400 free service hotlines (4007991212) to reply to all kinds of problems of user consultation and complaints within 24 hours.
2.2 After-sales service projects include vehicle maintenance, technical consultation, spare parts supply, etc. The relevant service projects are implemented by the customer and the Marketing Department of Haochi Automobile.
2.2.1 Vehicle maintenance, the customer should operate according to law, honest and trustworthy, quality service. The main maintenance item charge price, the current price of commonly used accessories, the maintenance service process, the customer complaint telephone, the organization chart should be publicized in the prominent position of the business reception room and other places. The customer shall provide emergency maintenance and rescue services for automobiles, and publicize service hours, telephone numbers, and charging standards. The customer's maintenance technicians shall meet the relevant requirements and carry out maintenance operations in accordance with the operating specifications. The customer shall develop and implement training plans and make training records according to the maintenance service activities and the abilities of the practitioners.
2.2.2 Technical consultation, Haochi Automotive Marketing Department is responsible for responding to customer ⁄ customer technical consultation. The customer's technical manager is responsible for the technical consultation with Haochi Automobile, and guides the maintenance personnel to implement the fault diagnosis and maintenance work according to the requirements.
2.2.3 Spare parts supply, the customer provides customers with an adequate supply of conventional spare parts, and the scarce spare parts are delivered within 72 hours. Customers should purchase or obtain auto parts through proper channels. The customer shall execute the sales price according to the parts price system specified by Haochi Automobile (the warranty period of vulnerable parts is to be determined, the warranty period of special parts is to be determined, and the warranty period of spare parts is to be determined).
2.3 The after-sales service network is centered on Haochi Automobile Marketing Department and supported by offices all over the country. In the areas where sales channels are established, Haochi 4S special service stations provide services. Haochi company to customers for professional training, so that they meet the company's requirements of after-sales service standards, to meet the end customer service needs. In the areas without established sales channels, Haochi adopts the following three ways to ensure that Haochi users get professional after-sales service: Method 1 - Haochi company to find local customers with maintenance strength, after Haochi training and assessment, into the Haochi after-sales service system; method 2 - For Haochi users who have their own maintenance channels, Haochi company will cooperate with the user's maintenance channels; method 3 - If there are no suitable customers in the local area, Haochi company arranges full-time after-sales personnel to carry out after-sales service work in the local area. Through the above two after-sales service modes to ensure that customers with high quality, fast and satisfactory service.
2.4 The 4G module and remote diagnosis system of Haochi Automobile collects and uploads the information of battery (electricity, voltage, current, temperature and battery unit), motor (speed, temperature) and other key parts of the car in real time by the on-board intelligent terminal, and communicates with the remote server. It can realize the functions of remote fault diagnosis, vehicle positioning and real-time monitoring. Haochi company through the 4G module and remote diagnosis system to customers related personnel for professional technical guidance, helps customers to carry out basic troubleshooting operations, so that it has become Haochi automobile external technical support platform.
2.5 Quality information feedback, the customer shall timely feedback quality information to Haochi Automotive Marketing Department, in order to facilitate Haochi company to improve products in a timely manner, and at the same time to deliver effective solutions to customers.
2.6 Vehicle and parts (such as batteries) recovery
2.6.1 The Customer shall verify the ownership or disposal certificate of the Seller's vehicle before recovering the vehicle.
2.6.2 The customer and the seller shall sign a contract to specify the corresponding responsibilities and obligations when conducting vehicle transactions.
2.6.3 In order to eliminate secondary pollution of power batteries and auxiliary batteries, customers shall recycle customers' used batteries in accordance with laws and regulations and relevant regulations.
2.6.4 Customers need to replace or dispose of used power batteries and auxiliary batteries, which can be replaced or recycled by customers across the country.
2.6.5 Customers' used power batteries and auxiliary batteries shall be recycled at the price agreed between Haochi Auto and the customer.
2.6.6 Replace power batteries or auxiliary batteries of different types, and charge the difference between power batteries or auxiliary batteries of different types on the basis of the residual value.
2.7 Haochi Automobile shall perform the recall obligation for defective automobile products in accordance with relevant regulations, and bear the cost of eliminating defects and necessary transportation costs.
